Terms of service.
Overflow is a Knova Labs product of Cerberus Capital LLC, a New York limited liability company (“Overflow”, “we”, “us”). Last updated July 7, 2026.
These terms are an agreement between Cerberus Capital LLC and the business that uses Overflow (“you”). By using the service or the site you accept them. If you signed a separate order or agreement with us, that document controls where it conflicts with these terms.
1. The service
Overflow is a missed-call recovery layer for home-service businesses: when your business misses a call, Overflow opens a text conversation with the caller, qualifies the need, escalates urgent work to you, and reports what was actually recovered. The service includes the software, the messaging and telephony infrastructure behind it, and the operator dashboard. Overflow is a business tool — it may be used only for business purposes, by users 18 or older.
2. Your customers, your consent
Overflow sends messages and places calls on your behalf, to your customers. You agree to use it only to communicate with people who have contacted your business or otherwise given the consent the law requires, and you are solely responsible for having that consent — including under the TCPA, state telemarketing and Do-Not-Call rules, and carrier policies. Transactional conversation (responding to a missed call, scheduling work that was asked for) and marketing content are different things: anything promotional requires the higher consent standard, and you agree to treat it that way. We enforce opt-outs structurally — STOP is honored immediately and suppressed across channels, quiet hours and rate caps are applied in software, and every message is logged — but our enforcement does not transfer your consent obligations to us.
3. Recording
Where call or meeting recording is part of the service, it is announced and operated to an all-party-consent standard. If recording is enabled for calls involving your customers, you are responsible for any notice your use of those recordings requires. How recordings, transcripts, and derived notes are handled is described in the privacy policy.
4. Acceptable use
Don’t use Overflow to break the law; to send spam, deceptive, or fraudulent messages; to harass; to message people who have opted out; to misrepresent who you are; or to probe, overload, or interfere with the service. We may suspend use that harms recipients, carriers’ trust in the traffic, other customers, or the service itself.
5. Your data
Your business data and your customers’ data remain yours. You give us the license needed to process them to provide the service, as your service provider, under the privacy policy. We do not sell them and do not use your customers’ data to market to them for anyone else. Confirmed results reporting uses your data; aggregate, de-identified statistics may be used to improve the service.
6. Fees
Pricing is set out in your order or plan. Fees are exclusive of taxes and carrier surcharges. Demo and trial modes are provided as-is for evaluation and may be limited or ended at any time.
7. Intellectual property
We own the service, the software, and everything we built to provide it. You get a limited, non-exclusive, non-transferable right to use it while these terms are in effect. Feedback you give us may be used without obligation.
8. Disclaimers
The service is provided “as is” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-interruption. We count recovered revenue conservatively and report only what is confirmed — but we do not guarantee any level of recovered calls, booked jobs, or revenue, and we do not provide legal advice; your compliance obligations are your own.
9. Limitation of liability
To the fullest extent the law allows, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or lost profits or revenue. Our total liability under these terms is capped at the amounts you paid us for the service in the twelve months before the claim arose. These limits do not apply to your consent obligations in section 2 or either party’s willful misconduct.
10. Indemnification
You will defend and hold us harmless from third-party claims arising out of your breach of section 2 (messaging consent) or section 4 (acceptable use), including TCPA claims arising from messages you directed us to send without the required consent.
11. Termination
You can stop using the service at any time per your order terms. We may suspend or terminate for material breach that goes uncured, or immediately for use that endangers recipients, carrier standing, or the service. On termination we return or delete your data per the privacy policy, keeping the compliance records the law expects us to keep.
12. General
These terms are governed by the laws of the State of New York, and disputes belong to the state or federal courts located there, unless your order says otherwise. If a provision is unenforceable, the rest stand. We may update these terms; material changes will be dated at the top and flagged on this page, and continued use after a change is acceptance. Notices to us: support@overflow.knovalabs.com. The SMS program itself is described in the SMS terms.